Information Technology Services
Accounts, E-mail, & Calendar
Email and Calendar
Availability: UCOPOutlook email & calendar, including Outlook Web App (OWA)
Service Email Account
Availability: UCOPShared email account representing a service/function
Secure Messaging and File Transfer
Availability: UCOPTool to securely send messages or files with sensitive information or to distribute large files
Work Equipment: Computers, Software, Phones
Computer Hardware
Availability: UCOPPurchase, support, and salvage of UC owned computers
Computer Software
Availability: UCOPSupport for standard software, and assistance with nonstandard software
Computer Training Lab
Availability: UCOPComputer-equipped lab for classes
Laptop Loan Program
Availability: UCOPLaptop loans for occasional business needs
Mac Support
Availability: UCOPSupport for UCOP owned Apple computers
Microsoft Software for Home Use
Availability: UCOPLicensed personal-use software
Mobile Devices
Availability: UCOPOrder and configuration of tablets and smartphones; instructions for configuring personal devices
PC Support
Availability: UCOPSupport for UCOP owned PC computers
Printer Support
Availability: UCOPSupport for networked printers and some local printers
Softphones, Desk Phones, Voicemail, and Headsets
Availability: UCOPInstallation and support of phones, voicemail, headsets
VPN
Availability: UCOPSecure, off-site access to internal UCOP resources
Wireless Network Access
Availability: UCOPWireless access for UCOP locations
Collaboration: Zoom, SharePoint, Videoconference, Box
Box
Availability: UCOPFile storage and collaboration platform
Listserv™ Email List
Availability: UCOPTool to create group email distribution lists
Network Fileshare
Availability: UCOPDepartment and individual fileshares for secure data storage
SharePoint
Availability: UCOP & SystemwideCollaboration tool for document sharing and version control
Zoom Audio, Video and Web Conferencing
Availability: UCOPThird-party audio, desktop video and web collaboration tool
Application & Web Services
Accessible Documents and PDFs
Availability: UCOPAssistance with making PDFs accessible before posting them to the web
Application Hosting
Availability: UCOPApplication hosting in the UCOP cloud computing environment
Cascade and SharePoint Training
Availability: UCOPTraining in using Cascade content management and SharePoint tools
Website and Web Application Support
Availability: UCOPConsultation, implementation, and maintenance
Web Accessibility Consultation and Testing
Availability: UCOPConsultation and testing support for creating accessible websites and applications
Survey Evaluation
Availability: UCOPSupport for creating surveys that are accessible to individuals with disabilities
IT Policy & Security
IT Policy Development, Interpretation, and Coordination
Availability: UCOP and SystemwideConsultation in IT policy and information security
Information Security Services
Availability: UCOPRisk assessment, consultation, security incident response, training, eDiscovery support
Records Management
Electronic document management consultation
Availability: UCOPProcess guidance for managing electronic documents
Records searches
Availability: UCOPSearches of the UCOP Central Records Collection
Records management consultation
Availability: UCOPAdvice on best practices for managing departmental records
Scanning consultation
Availability: UCOPServices for converting hard copies to electronic documents
UCOP Central Records Collection
Availability: UCOPPermanent collection of documents reflecting UCOP corporate history