UCOP IT Client Services offers a monthly “New Hire IT Orientation” session to help new UCOP employees get started with their workstation computer. Topics covered include Outlook email and Outlook calendar, Duo, Jabber phone, document storage, wireless networks, printing, and how to get help from the Service Desk. The class is offered the 1st Tuesday of every month at 9:30am-10:30am in Franklin 6114. Register at UC Learning Center.

Mobile Devices

Mobile Devices purchases and feature changes.

Directory update Link

Submit changes to your directory information using IT Service Hub.

Information Technology Services (ITS)

ITS provides information technology services for the University of California campuses and Office of the President, from corporate data systems to telecommunications to computer networks.

IT Service Desk Link

Normal hours: M-F 6:30 - 6:00 | Room: Franklin 7116

IT Service Desk is your single point of contact for IT questions, requests and incident reporting. Contact IT Service Desk via IT Service Hub, by email at ServiceDesk@ucop.edu or by phone at 510-987-0457. For after-hours emergencies (situations with broad impact, such as security or network problems), email Helpdesk@ucop.edu or call 510-987-0349.

Service Hub Link

Employees report incidents, make requests, check status, and provide feedback via this portal.

Laptop loan

Laptops are loaned out to UCOP personnel on a first-come, first-served basis.

Listserv

A free mailing list service to allow dissemination of a single message to a group of people.

Microsoft software for home use

UCOP employees can purchase a licensed copy of Microsoft Office, Project and Visio for Windows, or Microsoft Office for Macintosh, for just $9.95 each to install and use on their personally owned home computer. The software may be used for personal purposes and is not restricted to work use.

New Hire IT Orientation

UCOP IT Client Services offers a monthly “New Hire IT Orientation” session to help new UCOP employees get started with their workstation computer and other technology. The class is offered the 1st Tuesday of every month at 9:30am-10:30am in Franklin 6114. Register at UC Learning Center.

UC Learning Center Link

Records Management Services

RMS maintains the Central Records Collection of the Office of the President, which consists primarily of correspondence and related materials such as reports, studies, agendas, and minutes.

Secure Attachment File Encryption (SAFE)

SAFE is a service that allows UCOP employees to quickly, easily, and securely send large electronic files via a Web browser, rather than attaching them to an e-mail message.

Telephone services

ITS Telecommunications Services engineers install or make changes to lines and phones, as well as upgrade features.

Web publishing support

For assistance with web publishing, contact the Web Development Services unit.

Email Web Development Services Link

Zoom Audio, Video and Web Conferencing Link

Third-party audio, desktop video and web collaboration tool