Zoom Audio, Video and Web Conferencing

Availability: UCOP

Service Description
Zoom is an audio, video and web conferencing cloud service.  Zoom meetings can support a base of 100 participants with additional capacity available upon request.  An individual Zoom account is needed to create or host Zoom meetings of your own but is not needed to attend someone else’s Zoom meetings.  The Zoom landing page ucop.zoom.us is used to create new Zoom accounts, sign-in to existing Zoom accounts, join a Zoom meeting, host a Zoom instant meeting or access links to instructional resources.  Zoom is a feature-rich service that includes such capabilities as breakout room, screen sharing, whiteboard and annotation, polling, delegation of scheduling or hosting, participant chat, recording and more.  Participants can choose between computer audio or telephone dial-in toll number for voice connections and Windows, Mac, iOS or Android smartphones and tablets for web and/or video conferencing viewing.

How to Order
Visit ucop.zoom.us and click on the “Create account” button or link.  Your UCOP computer login name and password are then used to create your personal Zoom account. Additional participant capacity for select Zoom meetings is reserved through Outlook calendar just as a room is reserved.

How to Request Support
Support is available directly from Zoom by visiting the support.zoom.us website where keyword search, videos, guides, live webinar registration, live chat and telephone support is available 24/7.  Assistance can also be requested from the IT Service Desk via the Service Hub, by email at ServiceDesk@ucop.edu or by phone at 510-987-0457 M-F, 6am-5:30pm.

Eligibility
All UCOP personnel may create an individual Zoom account.

Note: An individual Zoom account is needed to create or host Zoom meetings of your own but is not needed to attend someone else’s Zoom meetings.

Availability
Example: 24/7, except during planned outages

Cost
$9.99 per user, per year – currently funded through the departmental recurring IT Utility Fee.  Additional costs are incurred for things like extra participant capacity or webinar service.

Additional Information
Additional information about Zoom may be found at ucop.zoom.us and zoom.us.

Policies and Guidelines