IT Service Hub

Accounts, E-mail, & Calendar

Email and Calendar

Availability: UCOP

Outlook email & calendar, including Outlook Web App (OWA).

Service Email Account

Availability: UCOP

Shared email account representing a service/function

Secure Attachment File Encryption (SAFE)

Availability: UCOP

Tool to securely send large electronic files

Work Equipment: Computers, Software, Phones

Computer Training Lab

Availability: UCOP

Computer-equipped lab for classes

Microsoft Software for Home Use

Available to UCOP

Licensed personal-use software

Desktop Phone, Voicemail, and Headset

Availability: UCOP

Installation and support of phones, voicemail, headsets

Polycom Equipment

Availability: UCOP

Order and installation of polycom teleconferencing equipment

iPad

Availability: UCOP

Order and configuration of iPads; instructions for configuring personal iPads

Computer Hardware

Availability: UCOP

Purchase, support, and salvage of UC owned computers

Laptop Loan Program

Availability: UCOP

Laptop loans for occasional business needs

Printer Support

Availability: UCOP

Support for networked printers and some local printers

Smartphones

Availability: UCOP

Order and configuration of smartphones; instructions for configuration of personal phones

Computer Software

Availability: UCOP

Support for standard software, and assistance with nonstandard software

VPN

Availability: UCOP

Secure, off-site access to internal UCOP resources

Wireless Network Access

Availability: UCOP

Wireless access for UCOP locations

Collaboration: ReadyTalk, SharePoint, Videoconference

iLinc Desktop Videoconferencing

Availability: UCOP

Third-party desktop, web-based videoconference service

Network Fileshare

Availability: UCOP

Department and individual fileshares for secure data storage

Listserv Email List

Availability: UCOP

Tool to create group email distribution lists

ReadyTalk™ Audio, Video and Web Conferencing

Availability: UCOP

Third-party audio, desktop video and web collaboration tool

SharePoint

Availability: UCOP

Collaboration tool for document sharing and version control

Skype Desktop Videoconferencing

Availability: UCOP

Third-party desktop videoconferencing application

Videoconferencing

Availability: UCOP

On-site videoconferencing facilities and support

Application & Web Services

Cascade and SharePoint Training

Availability: UCOP

Training in using Cascade content management and SharePoint tools

Website and Web Application Support

Availability: UCOP

Consultation, implementation, and maintenance

Consulting & Project Management

FCC License Coordination

Availability: Systemwide

Coordination of radiofrequency station licensing

Project Management and Business Analysis Link

Availability: UCOP

IT Project Office services

IT Policy & Security

IT Policy Development, Interpretation, and Coordination

Availability: UCOP and Systemwide

Consultation in IT policy and information security

Information Security

Availability: UCOP

Risk assessment, consultation, security incident response, training, eDiscovery support

Records Management

Correspondence Report

Availability: UCOP

Summaries of current items of general interest

Records searches

Availability: UCOP

Searches of the UCOP Central Records Collection

UCOP Central Records Collection

Availability: UCOP

Permanent collection of documents reflecting UCOP corporate history

IT Staff Services

Corporate Data Development and Retrieval

Availability: UCOP and Systemwide

Ad hoc reports and data extracts from corporate data systems

Database Administration

Availability: UCOP and Systemwide

Support for development, QA, and production databases

Disaster Recovery

Availability: UCOP and Systemwide

Real-time DR services for systems

Mainframe Support

Availability: UCOP and Systemwide

Configuration, installation, and support for IBM mainframe infrastructure

Managed File Transfer Protocol (mFTP)

Availability: UCOP

Secure file transfer service

Middleware

Availability: UCOP

Installation, maintenance, and support of middleware technologies

Monitoring

Availability: UCOP

Monitoring of system and application availability

Networking

Availability: UCOP

Network services in UCOP facilities

Production Control

Availability: UCOP

UC Berkeley production control service

Single Sign-on

Availability: UCOP

InCommon Participant Operational Practices

Storage and Backup

Availability: UCOP

Disk storage and data backup

System Administration

Availability: UCOP

Server support for Windows and UNIX platforms