Desktop Phone, Voicemail, and Headset

Service Description

  • Phones: ITS (a) provides desktop phones and voicemail for new UCOP customers and (b) moves phones to new locations for existing customers.
  • Headsets: ITS helps customers select and install an appropriate headset to meet business needs.

How to Order
Use the IT Service Hub to request a desktop phone/voicemail and/or headset.

How to Request Support
Support is available M – F, 8 a.m. – 5 p.m. Request support through the IT Service Hub or by contacting the IT Service Desk.

Eligibility
UCOP employees, contractors, or associated personnel.

Availability
24/7, except during planned outages

Cost
Departments pay a monthly technology infrastructure fee (TIF) per individual to cover a standard computing bundle, office phone, voicemail, and email access.

Departments pay separately for headsets.

Additional Information
Information about using phones, voicemail, and headsets may be found in the IT Service Hub. Key search words include voicemail.