This collection of tools and resources is intended to help employees orient themselves to the UCOP community and navigate their way through various procedures and services. The UCOP Franklin-Broadway Campus Welcome Guide (pdf) is also provided to support new employees' arrival to UCOP.

Key contacts:

  • Business Resource Center | Contact BRC
    The Business Resource Center is organized into teams dedicated to specific functional service areas: Travel & Entertainment; Purchase Orders & Payments; Compliance, Accounting, Audit, and Policy (CAAP); and Local Procurement.
  • IT Service Hub | Access IT Service Hub | Email ServiceDesk
    Employees report IT incidents, make requests, check status, and provide feedback via this portal. If there is an emergency, you should call (510) 987-0457 or even stop by the ServiceDesk bullpen at 1100 Broadway, Room 5202.
  • Security at Oakland-based office buildings
    If you have a security question or want to report a security issue at UCOP Oakland, call the security desk in the Franklin Lobby at (510) 987-9790. Other questions or concerns can be directed to Associate Director, Security Services, Martin Ticas at 510-414-2890 or by emailing
  • UCOP Human Resources | Contact UCOP HR
    UCOP HR Business Partners, assigned by department, provide guidance and support to all managers, supervisors and employees regarding all HR services.
  • Work Management Center | Franklin Lobby | (510) 987-0600 | Email WMC
    WMC manages a range of activities, including:
    • Main UCOP phone directory and assistance for all telephone calls received at (510) 987-0600 and (510) 987-0700
    • First point of contact for building maintenance assistance
    • Management and site administration of UCOP employee systems: iRequest and Visitor Management System
    • Issuance of UCOP employee security badges (building access)
    • Issuance of garage access cards and parking coordination with the Pre-Tax Commuter Program
    • Provide keys for both office spaces and furniture

We welcome any recommendations for revisions, additions or other improvements. Please send your ideas to Thuvan Le.