Information Technology Services
Sev 1 Incident Management
Availability: UCOP and Systemwide
Service Description
Enterprise Shared Services (ESS) provides Incident Management assistance for automated workflows and Level 1 support. ESS also facilitates the setting up of a SEV-1 Zoom Bridge and Incident Management communication 24 x 7 x 365.
How to Request Support
Open a ServiceNow Incident ticket and set the Impact and Urgency to High or call ESS at (510) 987-0363.
Availability of Service
24/7
Eligibility
UCOP and Systemwide