Operational Excellence

Welcome to the UCOP Operational Excellence Center of Expertise (OE CoE).

We drive organizational effectiveness and foster a culture of continuous improvement across UCOP and beyond through innovative process improvement, capability building, and the strategic application of emerging technologies.

Kristin Kielich

Kristin Kielich

Director

Staff Directory

Drive Results

Training Opportunities

Meet the Team

Upcoming Events

January 29, 2026

Process Management Essentials: Best Practices For Process Mapping and Management at UCOP

Thursday, January 29, 1:30 pm– 4:30 pm
Get hands-on with UCOP’s process documentation tool! In this interactive session, you’ll learn the basics of Nintex Process Manager, explore its AI features, and practice documenting a process from start to finish.
Please come prepared with a simple process you’d like to map. Join us for a free virtual workshop designed exclusively for UCOP staff! Discover how to leverage UCOP’s Process Management tool—an enterprise-licensed tool available to all UCOP employees—to streamline and improve your workflows.
What to Expect:
  • Hands-On Learning: Come prepared with a process you’d like to map—or use one of our class samples.
  • Live Coaching & Mapping: Receive expert guidance as you create your process map in real time.
  • Practical Takeaways: Leave the session with a draft process map, new skills, and confidence to apply best practices.
  • Community Connection: Join a growing network of UCOP staff committed to operational excellence.
Don’t miss this opportunity to enhance your process management skills and make the most of UCOP’s enterprise tools!
This dynamic, interactive training program is designed specifically for UC staff. Through a hands-on group simulation, you’ll explore essential process-improvement concepts and methodologies you can apply directly to enhance efficiency and effectiveness in your daily work.
Register via the UC Learning Center

Submit a Request for Operational Excellence Support

We’re here to help you drive improvement, streamline processes, and elevate outcomes. Use our quick request form to connect with the Operational Excellence Center of Expertise—whether you need guidance, collaboration, or hands-on support, we would love the opportunity to partner with you.

Submit an OE project or engagement request here!

Contact Us

Get in touch with the team for any questions or support. Contact oecoe@ucop.edu.