Operational Excellence
UCOP OE Community of Practice
Get to the Root Causes, Not Just the Symptoms: Using the 5 Whys Effectively
When problems keep resurfacing, it’s often because teams are treating symptoms instead of uncovering what’s truly driving the issue. The 5 Whys method is a straightforward, high-impact technique that helps you dig deeper, challenge assumptions, and reveal the underlying cause behind recurring problems.
In this session, you’ll learn how to:
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Use the 5 Whys method to peel back layers of a problem with clarity
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Guide a conversation that moves past assumptions and stays focused
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Recognize and avoid common traps that lead to shallow analysis
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Turn root-cause findings into targeted, meaningful countermeasures
Ideal for anyone looking to sharpen their problem-solving skills and prevent issues from repeating in their workflows.
When
December 18, 11:10 AM - 12 PM
Where