Retirement Administration Service Center (RASC) Highlights

• 70,000 retirees, dependents and surviving family members
• $3.0 billion in benefit payments
• 140,000 customer contacts (calls and correspondence)
• 5,000 retirement elections processed

The RASC has three main areas:

Customer Care

• Conducts retirement counseling
• Educates members about UCRP
• Provides retiree health & welfare benefits support

Fulfillment Operations

• Performs retirement, survivor and special claims processing
• Manages UCRP disability claims
• Completes financial transactions

Business Controls

• Provides learning & development opportunities and employee engagement initiatives
• Maintains quality assurance programs
• Produces metrics & reporting