Changing or canceling a booking

Connexxus tutorial

Before changing or canceling a booking, review the following information:

  • You can cancel most airfare within 24 hours of the booking, and only the original booking fee applies.
  • If you exchange a ticket after 24 hours, a new booking fee will apply to the new ticket.
  • If you cancel your ticket after 24 hours, the original booking fee applies. The ticket becomes an unused ticket, and you can apply the credit to future travel.

To change or cancel a booking, select the Connexxus agency with which you booked travel:

Travel agency To change or cancel
1 BCD (Balboa Travel)
  1. To change or cancel a booking, call a BCD agent for assistance.
2 UC Travel Center
  1. To change or cancel a booking, call a UC Travel Center agent for assistance.