Mission, vision and values


In partnership with the UC community, we deliver innovative and effective operations to advance the University’s mission.


We will achieve a level of operational excellence equivalent to UC’s world-class teaching and research enterprise.

We will be a role model of quality, innovation, sustainability and operational excellence. Our employees will drive customer service excellence and responsiveness to support campuses with their most critical operational needs.  Our efficiency will help facilitate economic mobility through education and jobs.  We will be the #1 public sector employer in the area of employee engagement.  We will attract and retain diverse top talent, and our employees will find meaning and purpose in their jobs. We will serve as systemwide strategic advisors to advance the University’s highest priorities.  We will apply best in class performance metrics and reporting capabilities at all levels of the organization. By 2025, all campuses will be carbon neutral and each will be a living lab for sustainable solutions.  We will use shared systems and peer delivered services to enhance quality, free up time and redirect resources towards the UC mission.  We will facilitate the sharing and adoption of best practices and tools across the system.  Our support of the UC mission will be rigorous and data-driven. We will effectively support the Regents and the President in addressing the University’s operational needs. 


The following core values are the principles that guide our actions.


We are responsive to the public and our stakeholders' needs, follow through on our commitments, and take ownership for our decisions and actions.


We believe collective insight and action produces greater results than that of any individual or organization.  We facilitate the exchange of information, expertise, and skills to optimize resources and generate the highest quality outcomes.  We foster teamwork and, where appropriate, systemness.


We embrace diversity, equity, and inclusion in all forms. We strive for a community that fosters an open, inclusive, and productive environment where we respect the potential of all individuals to make a positive contribution.


We adhere to the highest standards of professionalism, quality, and expertise. We strive to be leaders in our respective disciplines and to foster a system that delivers superior outcomes.


By establishing an environment which supports creative and diverse thinking, we consistently evaluate perspectives, re-define problems, and seek opportunities to identify, test, and implement new solutions that produce desired outcomes. We accept risk taking as an opportunity to learn.


We set high ethical standards and lead by example. We act in a credible and trustworthy manner. We treat all people with respect, professionalism, and fairness.


We are dedicated to and align our work with the University’s commitment to education, research, and public service.