Service goals details

BRC service goals

  • FedEx labels - PAN/label same day when request received by 3pm
  • Catalog supply orders - PAN within 2 business days
  • Orders for goods & services - PAN within 3 business days
  • Requisitions for goods & services requiring UCLA Purchasing - PAN within 5 business days
  • Recharges - Same month when received by 20th of month
  • Air travel requests - Same day when received by 3 pm
  • Travel/entertainment reimbursements available for traveler approval - end of 3rd business day following receipt

Service goals details

The timeline goal for a transaction is predicated on receipt of a complete and correct documentation package, including required approvals. 

A communication outlining missing elements or policy issues will be sent when the transaction cannot be processed by the service goal time. 

Air travel requests include those involving next day travel or limited seat availability.

Counting days

The day the request is submitted is not counted.  For example, a travel reimbursement request submitted on Monday will be considered processed timely if it is available to the traveler for approval by Thursday at 5 pm. 

PAN

A Post-Audit Notification (or PAN) is automatically sent by the system to the departmental “non-mandatory” reviewer(s) when a transaction is posted. Upon departmental request, additional recipients can be added.