Instant Messaging

Availability: UCOP

Service Description

Instant Messaging (IM) allows two or more people to “chat” electronically in real time by sending typed messages back and forth on their screens. IM users may compose contact lists and groups and can also see when their colleagues are online and available to chat.

IM at UCOP is available only while using OWA.
To access IM, visit

How to Request Support
Support is available M-F, 6:30 a.m. – 6:00 p.m. Request support through the Service Hub or call (510) 987-0457.

Availability of Service
24/7 except during planned outages

An Office 365 email/calendar account, which includes Instant Messaging, is provided to all UCOP staff, contractors, and other associated personnel

The cost of the service is covered by the recurring departmental IT utilities fee.

Additional Information
Please note, after logging on to Outlook Web App using your UCOP user name and password, you will be presented with multifactor authentication.