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Strategic Direction for UC Business Administration and Operations Senior administrative managers from Office of the President and the UC campuses have proposed a new business architecture for the University of California to address projected enrollment growth over the next decade. The report, "UC 2010: A New Business Architecture for the University of California," is located at http://uc2010.ucsd.edu. Vision, Mission, Values and Principles and Goals Note: Download Adobe Acrobat Reader to access links embedded in this document. In the spring of 1995 UC senior administrative management developed a collective vision, mission, values and strategic goals for university-wide business administration and operations. This foundation has provided direction to the University business areas entrusted with the development of performance measures in support of improving the performance of administrative departments and units throughout the university. Vision Building the world's best university in partnership with our faculty and academic leadership. Mission UC's business administration and operations foster and support the academic mission by employing sound business practices, simple and cost effective operating processes, proven technologies, ethical business relationships, and a trained and service-oriented workforce. We succeed by earning the satisfaction of our customers; the respect and trust of those who govern us, support us, and do business with us; and the pride of our employees. Values and Principles We strive for excellence in everything we do. We foster the UC values of honesty, integrity,collegiality, and respect for diversity. We work collaboratively to support UC's interests while respecting individual campus needs and approaches. We provide the means to help all members of the UC community fulfill their business objectives in a responsible, ethical, and cost effective manner. We balance the needs of our customers with the need to safeguard and grow University resources for the future. We localize decision making authority whenever possible and link localized authority with responsibility and accountability. Goals Customer Perspective Our customers are consistently satisfied with the products and services provided by UC business administration and operations. Our stakeholders recognize the value of our contribution to the UC mission: - Quality and efficiency of operations; - Ethical exercise of fiduciary responsibility. Financial Perspective We ensure UC financial integrity and demonstrate fiduciary responsibility for capital and financial assets throughout the system. We deliver our services in an efficient, cost-effective manner. The value we create exceeds the cost of creating it. We ensure delivery of quality services in support of the UC mission by facilitating the generation of revenue. Internal Business Perspective We develop and implement demonstrably clear policies, simple procedures, and efficient work processes. We anticipate the future and we design and improve our programs and services in ways that ensure future success. Accountability underlies everything we do. We leverage our skills and resources, both collectively and individually, in direct support of the academic mission of UC. Innovation and Learning Perspective We create a workplace that fosters teamwork, integrity, professionalism, pride, and trust. We attract, retain, and enable a highly skilled, diverse workforce capable of successfully delivering UC business administration and operations products and services to our customers. We achieve high degrees of innovation, efficiency, effectiveness, and quality of service in every area of our business through the utilization of information technology. We encourage and reward enterprising behaviors and actions throughout the UC system. We improve continuously.

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