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		Surveys
Welcome Structure Objectives Strategic Directions Campus Initiatives Measurement Teams Presentations Publications Links		Note: Adobe Acrobat Reader is required to view *.pdf files; Word 6.0 is required to download *.doc files; PowerPoint 4.0. is required to download *.ppt files. Partnership for Performance developed the following survey tools to allow the campus and Office of the President business units to gather qualitative information to support key measures of performance in workplace climate and customer satisfaction. We encourage you to modify and adapt these templates to address your specific business needs and we request feedback on your success in using them. For Partnership for Performance teams and program area specific surveys, see our page PFP Measurement Teams at Work ORGANIZATIONAL CLIMATE SURVEYS Generic Organization Climate Surveys General Overview Presentation of Organization Climate Assessment (pdf) -Download presentation (emplass.ppt) 2 Level Assessment (pdf) - Download survey climatesvy2.doc) 3 Level Assessment (pdf) - Download survey climatesvy3.doc) Campus and Business Unit Organizational Climate Surveys UCI: Survey of Management and Organizational Patterns (*.pdf) (*.doc) UCI's V.C. Brase article: Why Some Enterprise Improvement Models Have More Lasting Effects than Others (Nov. 98) (*.pdf) (*.doc) Summary of Current Trends and Practices in Employee Organizational Climate Assessment Organizational Climate Overview (Powerpoint Presentation) National Initiative for Leadership and Economic Effectiveness National Initiative for Leadership and Economic Effectiveness, head-quartered at North Carolina State University, has developed several organizational climate surveys specifically for post-secondary education, and has a database of approximately 100 colleges and universities who have used their instruments. CUSTOMER SATISFACTION SURVEYS Generic Customer Satisfaction Surveys Customer Satisfaction presentation - Download presentation (custsat.ppt) Full survey (pdf) - Download survey (custsat1.doc) Time/Place short survey (pdf) - Download survey (custsat2.doc) Campus and Business Unit Customer Satisfaction Surveys UCI: Online Facilities Management Survey (pdf) UCSB: Adminstrative Services Customer Service - Establishing the Context for Customer Service (pdf) UCSB: 10 Sample Surveys (pdf) EH&S Customer Satisfaction Survey (.doc) -- .pdf (University-wide) Payroll Customer Satisfaction Surveys (University-wide) -- Departmental User (.doc) - (pdf) -- Employee User (.doc) - (.pdf)