Technology Service Desk
Service Catalog • Summary of Basic Services • Backup • Desktop Support - (PC and MAC) • E-mail/Calendar • Encryption • Listservs • Networking • Printers • Secure Attachments • Server Support • Smartphones • Training Facility • UCOP Directory • UC Videoconference Network • Videoconferencing • Voice • Wiki/Confluence
People • TechDesk Staff • Departmental IT Liaisons • UCOP IT Planning Group
The TechDesk provides and supports a standardized suite of personal computing and voice services for UC Office of the President departments.
Projects & Initiatives • Office 2007 • Smartphone Security Configuration Rollout • iPhone Support • iLinc - Web Conferencing (Coming soon) • Windows 7 (Coming soon) Bulletins • UCOP IT Bulletins • System Status • Tech Topics
Assistance • Questions/Problems? • Service Forms • Response Timeframe • Service Agreement/SLA • How-To Instructions
TechDesk Hours • Standard Hours • Executive Support
Standards & Policies • Information Security • IT Policies at UCOP • Laptop Use Guidelines • Passwords • Secure Computing • Unsafe Practices
