Problem Reporting - IR&C TechDesk

Once an employee requests service, ITS staff enters a trouble ticket into a tracking system called HEAT. The system automatically generates a ticket number and sends the customer an e-mail acknowledging that a trouble ticket has been created. See ITS Response Process.

To ask questions, or to report problems with services, hardware, and/or software, use the form below. Alternatively, contact the TechDesk in one of the following three ways:

E-mail:
Phone: (510) 987-0457
Walk in: Franklin 7116

Hours of Service:
Monday through Friday
6:30 am to 6:00 pm

Customer Information Required fields are denoted with a red asterisk (*).

* Name
* E-mail
*Phone
*Building
Rm

Contact Information (Please complete this section if someone other than the customer is reporting the problem.)

Name
Email
Phone

*Question or Problem with Computer and/or Voice Services: (Please be as detailed as possible and list any error messages received if applicable.)

*Description of Issue

* Recent Changes
(Have there been recent changes to your computer; e.g., software, hardware, etc.,?)

*Last Program Accessed
(What was the last thing you were doing before the issue occurred?)

*Work Priority
(How is this issue affecting your work productivity? Higher priority is given to issues that affect all UCOP employees, is seen as a security risk, or a system/server is unable to power-on. Lower priority may be given a temporary work around before a permanent fix. For example, you are unable to Launch MS Outlook but email can be obtained using OWA)

Action:

Technology Service Desk Problem Reporting - Computing & Voice