For Information or Help
Contact Person: Kimyatta Dorsey
Tel: (510) 987-0017, option #1
Service Description
Voice Services sets up voicemail for new users, and can reset
passwords for users who have lost their password or for departments
that require a password or name change due to personnel changes.
How to Obtain or Change Voicemail
An iRequest must be submitted before voicemail requests can be processed.
For emergency password resets and for general information regarding
voicemail, contact Voice Services at 987-0017, and select option
#1.
Instructions for Using Voicemail
See the instructions below for using the Octel Voicemail System. For
additional instructions, call 987-0017, and select option #1.
General Tips
First-time Setup
Sample Greetings
Accessing the System
Reviewing Messages
Sending Messages
Recording Greetings
General Tips
- Press the star key (*) whenever you want to cancel what you are doing.
- Always press the star key (*) to disconnect. If you hang up without
pressing the star key, you will miss the 'new messages' prompt.
- Always press the pound key (#) whenever you want to complete a
step.
First-Time Setup
To initialize your Mailbox:
- Call the system extension 7-0100
- If you hear a 'System Greeting,' press # and your mailbox number.
- Listen to the tutorial. When prompted, enter your temporary password.
- When prompted, enter a new personal password of 6 to 15 digits.
- When prompted, record your first and last name.
- When prompted, select the option to record a personal greeting
(option 2) and record your greeting.
Sample Greetings
Personal Greetings:
- "Hi, this is ___________. I'm sorry I missed your call, but
if you will leave your name, telephone number, and a detailed message,
I'll get back to you as soon as possible. In the future, you may
skip my greeting by pressing the pound (#) key."
- "Hello, this is _________. I'm not available to talk with
you right now. Please leave your name, telephone number, and a detailed
message indicating how I can help you. I'll call back as soon as
I can. In the future you may skip this greeting by pressing the
pound (#) key."
Extended Absence Greetings:
- Away from the office for much of the day: "Hi, this is __________.
It's Monday, October 6, and I will be out of the office until two
o'clock. I will be checking my messages throughout the day, so please
leave your name, telephone number, and a detailed message, and I'll
call you as soon as I can."
- Away from the office the entire day: "Hi, this is __________.
It's Monday, October 6, and I will be out of the office today. If
you require assistance, please contact __________ at xxx-xxxx. Please
leave a message and I will get back to you promptly upon my return
to the office."
Accessing the System
From your office telephone:
- Press the MESSAGE button
- Enter your password
- Press #
From another office telephone:
- Call extension 70100
- Hear the System Greeting
- Press #
- Enter your mailbox number
- Enter your password
- Press #
From outside the office:
- Call 987-0100
- Hear the System Greeting
- Press #
- Enter your mailbox number
- Enter your password
- Press #
Reviewing Messages
The system will inform you of the number of new messages in your mailbox.
To review all messages, press 1. After hearing each message, you may
press
- 4 to replay the message
- 5 to hear the date and time the message was received
- 6 to send a copy to another mailbox
- 7 to erase the message
- 8 to reply to a message sent from another subscriber's mailbox
- 9 to save the message
- 33 to skip to the end of a message
- # to skip to the next message
Sending Messages
- To send a message from your mailbox to one or more other mailboxes,
press 2, and then record the message.
- To replay what you have recorded, press 1.
- To erase and re-record the message, press *.
- When you are ready to send your message, press #, and then enter
the destination mailbox number or mailbox group distribution list
number.
- Follow prompts to send the message to more than one mailbox number.
- Always press # after hearing confirmation of each destination.
Recording Greetings
Personal Greeting:
To change your personal greeting
- Access your mailbox
- Press 4, 3, 1 and 2
- Record the greeting
- Press #
You may listen to your recording,
erase it, and rerecord it before activating it. Listen to the prompts
and always press # to activate the greeting.
Extended Absence Greeting:
To record an extended absence greeting that will temporarily replace
your normal personal greeting,
- Access your mailbox
- Press 4, 3, and 2
- Record the extended absence greeting
- Press #
This greeting will preempt
the normal personal greeting. Callers must listen to the entire extended
absence greeting before leaving a message. Each time you enter the
mailbox, you will be reminded that the extended absence greeting is
active. To delete the extended absence greeting and restore the normal
personal greeting, press 2 after the reminder.