For Information or Help
Contact: Voice Services
Phone: (510) 987-0017
Service Description
Office Phones – Adds/Moves/Changes: Upon request, Voice Services engineers will install or make changes to lines and phones, as well as upgrade features. Adds, moves, and changes generally have a 3-5 business day turnaround after Voice Services receives the iRequest. A Telephone User Guide (pdf) is available.
Headsets: Voice Services helps customers select wireless packages, headset ear pieces and amplifiers designed for individual comfort and maximum use. Voice Services orders, delivers, and installs headsets and adapters upon receipt of an iRequest. Contact the Service Desk for information about headset options at (510) 987-0017. Voice Services purchases all headsets and accessories from Adcom BHS at State of California discounted rates. Visit the Adcom website for a complete inventory of headsets and accessories. View popular headset models.
Polycom Audio Equipment: Polycom audio equipment offers enhanced voice clarity over standard speaker phones. departments may purchase polycom equipment for use in conference rooms that don't already have polycom equipment installed, or for installation in departmental offices. See the Polycom User Guide (pdf) for instructions on using the equipment.
How to Request a Service
An iRequest must be submitted for all the above Voice Services. Review correct format for submitting iRequest for Voice Services (pdf).
