Contact: Voice Services
Tel: (510) 987-0017
Telephones – Adds/Moves/Changes: Upon request, Voice Services engineers will install or make changes to lines and phones, as well as upgrade features. Adds, moves, and changes generally have a 3-5 business day turnaround after Voice Services receives the iRequest.
Cellular Phone Consultation: Voice Services has negotiated contracts with SprintNextel, Verizon, AT&T Wireless, T-Mobile, and 1800Mobiles.com to offer corporate and employee discounts for staff. Cellular services for billing and cellular equipment ordering have been decentralized, so users are responsible for purchasing all cellular orders that are not Blackberry or Treo model phones. Upon receipt of an iRequest, Voice Services will process all Blackberry and Treo equipment requests for departments Voice Services will continue to assist new or existing cellular users with selection of cellular phones, service, and accessories. Executives may also request installation of car-mounted cellular phones or car kits. For a cell phone consultation, contact Voice Services at (510) 987-0017.
Pagers: Voice Services orders pagers to suit the customer's schedule and business needs. Verizon and Skytel are the most commonly selected pagers at present.
Headsets: Voice Services helps customers select wireless packages, headset ear pieces and amplifiers designed for individual comfort and maximum use. Voice Services orders, delivers, and installs headsets and adapters upon receipt of an iRequest. Contact the Service Desk for information about headset options at (510) 987-0017. Voice Services purchases all headsets and accessories from Adcom BHS at State of California discounted rates. Click here to link to the Adcom website for a complete inventory of headsets and accessories. http://adcombhs.com/. Click here to view popular headset models.
Calling Cards: Voice Services offers calling cards from Qwest. Cards are assigned with fictitious calling card numbers, and with the user or department's name printed on the front of card and the 800 access number printed on back. Upon receipt of an iRequest (which must note the user's name, department, and location, and type of card selected), the card will be sent to attention of departmental contact within 10-15 business days.
How to Request a ServiceWith the exception of cell phone consultations, an iRequest must be submitted for all the above Voice Services. Click here for the correct format to use when submitting information on iRequest for Voice Services.
