Complete and submit the order form. ITS will confirm receipt of order within 24 hours. For new activations and upgrades, allow for 7-10 business days for receipt of iPhone. Allow 2-3 additional business days for port requests. Include Voice Plan with requested minutes, and any desired features and accessories (for accessories complete Other Smartphone Services form).
Supported phones are listed from a link on the smartphone order form.
Yes. See General Instructions for Getting UCOP E-mail on Personally Owned Mobile Devices.
All UCOP owned smartphones are passcode protected to prevent unauthorized use of the phone. Passcode protection cannot be disabled by the user. In addition, if the phone is reported lost or stolen, the TechDesk can remotely delete all the data if necessary. This may not be possible if the phone is off or out of range. Finally, depending on the phone, 5 to 10 incorrect passcode entry attempts will result in an automatic remote wipe of the data.
A transfer of liability allows a UCOP employee to convert an existing employee-liable cellular account or a non UCOP corporate account to UCOP responsibility. This means that UCOP will assume responsibility for any monthly voice, data and additional costs like text messaging or handset insurance. A transfer of liability is typically requested when an employee wants to use an existing personal cellular number (and in some cases the existing smartphone) for work purposes and/or to use the number with a new device that the University is purchasing for the employee. Every transfer of liability request is reviewed on a case-by-case basis and the employee must first have a manager's approval. The University does not reimburse employees for any existing equipment converted to University responsibility. To complete a transfer of liability, the employee must complete the Requestor/User Information and transfer of liability portion of the Other Smartphone Services form.
Existing employee/non-UCOP corporate plans and discounts are not applicable to UCOP. ITS will assign a UCOP voice plan, enterprise unlimited data, and any additional services requested by the employee to the cellular account. After the customer has relinquished responsibility, ITS will contact the carrier to complete the transfer of liability.
A transfer of liability request normally takes 5-7 working days from the date Other Smartphone Services form is received. Please note that requests for new activations or ports for new equipment cannot be processed until the transfer of liability is complete. It may also take up to two billing cycles for the number to appear on the UCOP account.
Yes. If at some point the employee decides to leave the University, UC can relinquish responsibility so that the employee can arrange to assume responsibility of the line and device. If the device was purchased by UC, the employee must have prior approval to assume responsibility. Credit verification by the carrier applies to all conversions to employee liable accounts.
Contact the TechDesk immediately at (510) 987-0457 or TechDesk@ucop.edu, which may be able to remotely delete the data to protect sensitive information.
