Service Level Agreement - How To Request Service

Customers should contact the TechDesk to report problems with services, hardware, and software. TechDesk support may be obtained in any of the four ways listed below.

1. Online (http://www.ucop.edu/irc/services/tsdprobrpt.html)
   Requests can be made via the Web 24 hours a day, 7 days a week and will be processed the next business day during normal business hours. This is the most efficient way to request services.
   
2. E-mail (Techdesk@ucop.edu)
   E-mail requests are processed during normal business hours.
   
3. Phone (987-0457, Option 2)
   Phone service is available during normal business hours. Messages left on the voicemail system during business hours are processed as soon as possible. Messages left outside of normal business hours will be processed the next business day.
   
4. Walk in (Franklin Building #7116)
   Walk-in service is available during normal businesss hours.

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