Skip to Main Content
Information Resources & Communications

Desktop Support

Contact TechDesk for Assistance; note hours of operation

IR&C provides support for desktops and laptops to UCOP personnel in Oakland-based departments.

Security
IR&C is responsible for ensuring the security of the UCOP network. In the event a machine is compromised, IR&C removes it from the network immediately and performs any necessary maintenance up to and including re-imaging the machine.

Desktops/Laptops

Software
  • Install and support the standard operating system, called the managed desktop image (MDI)
  • Purchase licenses for and install standard software (i.e., Microsoft Office, Adobe)
  • Use networked tools for automated installation of updates and patches to standardized software
  • Assist in the installation of nonstandard software (does not configure, troubleshoot, or provide user training)

Note: Departments purchase non-standard software. Nonstandard software is removed if it interferes with monthly patch administration.

Hardware
  • Support current models of Dell and Mac machines.
  • Install, configure and, as necessary, arrange for repair of in-warranty supported hardware. Departments pay for any out-of-warranty repairs.
  • Maintain departmental hardware inventory; notify departments when warranty is due to expire
  • Provide a price quote for recommended hardware purchases and the department is responsible for procuring the hardware (desktops, laptops).

Note: Departments purchase their own desktops/laptops: All computers must be under warranty. It is recommended that Dell machines be supported by Dell’s Gold Maintenance Plan and Macs be supported through AppleCare.


Please submit your questions, comments, and suggestions at feedback.html