Recharge Rates and Billing

Service	Price
Desktop Backup (Tivoli Storage Manager)	$11.47/user/month
Server Backup (Tivoli Storage Manager)	Servers with Backup Data Charge <50 GB $1,500/yr > 50 GB but < 340 GB $2,400/yr > 340 GB $8/GB/yr
Electronic Mail/Calendar	$8.65/month
Document Central (Executive Records)	No charge
Programming Services (includes application and Web site development and maintenance by in-house staff). New rates effective July 1, 2007	Service Level Charge Programmer/Analyst I $44/hour Programmer/Analyst II $55/hour Programmer/Analyst III $69/hour Programmer/Analyst IV $85/hour

Voice and Data Services Rates

Communications Access Fee (CAF) Effective July 1, 2003
	CAF-A*	CAF-B**	Individual Rates***
Voice Line	$33.21	$33.21	$36.50
Voicemail	$2.47	$2.47	$2.80
Telephone Instrument	$9.55	$15.00	$10.50 / $16.50
Network Connection	$11.19	$11.19	$12.30
Total	$56.42	$61.87	$62.10 / $68.10
*CAF-A provides a basic single-line telephone instrument. **CAF-B provides telephone instruments that support speakerphones, multiple phone lines, and other advanced features. ***Services are also offered on an individual, itemized basis.

Non-standard and Miscellaneous Telecommunications Services Rates
Service Description	Service ID	Rate
PacBell 1MB Line	1MB	$14.85
Modem/Fax Line	500	$14.85
Turret Connection	500T	$14.85
Bus/ISDN Line	BISDN	$30.00
Business DSL Lines	DSL-X (varies)	Cost + 16.93%
PacBell Internet	PBISP	Cost + 16.93%
ReadyTalk Conference Call	N/A	$0.09/min/port + 16.93%
Conference Bridge	N/A	$0.005/min/port*
Moves, Adds, Changes	Hourly Rate-4	$45.00**
Communication Services Staff Consultation	Hourly Rate-X (varies)	$36.00-$85.00
IVR Modem Line (HR/Benefits)	T1-IVR	$36.50
*cancellation fee - $15.00 (if less than 24 hours notice) **one hour minimum charge

Telephone Call Rates Description Current Rate* Local Calls (within 12 miles): 0.015 Zone 3 (13-16 miles): 0.015 Local Toll: 0.038     LONG DISTANCE:        Intrastate: 0.043      Interstate: 0.060      International: Cost + 41% Recharge     800 SERVICE:        Intrastate: 0.049      Interstate: 0.064     OTHER BILLING:        Business Lines (calls): Cost + 41% Recharge      Calling Cards (MCI & PACBELL): Cost + 41% Recharge      Directory Services Charges: Cost + 41% Recharge     *Implemented December 2002. Rates are per minute.