Manager Steve Cavalli
The Computer Operations / Helpdesk team provides 7 x 24 x 365 operational and monitoring support for the UCOP Data Center and various UCOP customers. The team monitors the UCOP network infrastructure and assists IR&C units, such as the Technology Service Desk and the various applications groups, with triaging or resolving system and/or application issues.
The team manages and operates the following applications:
The team monitors services to ensure systems and applications meet customer requirements, and coordinates hardware and software installation and upgrades with appropriate IR&C, UCOP, and campus groups.
In addition, the team manages all facility-related activities that support the Data Center environment, including HVAC and UPS systems, and physical security.
Computer Operations Staff:
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Frank Furino, IT resource manager II Jamo Jew, IT resource manager I Raymond Lee, IT resource manager I Calvin McDonald , sr. computer operator Anthony Clayborn, computer operator Rod Farmer , computer operator |
Maurice Lloyd , computer operator Khoi Ngo, computer operator Jon Rios , computer operator Nestor Sampang, computer operator John Tejeda, computer operator |
