Manager
Organization Chart
The Computer Operations / Helpdesk team provides 7 x 24 x 365 operational and monitoring support for the UCOP Data Center and various UCOP customers. The team monitors the UCOP network infrastructure and assists IR&C units, such as the Technology Service Desk and the various applications groups, with triaging or resolving system and/or application issues.
The team manages and operates the following applications:
The team monitors services to ensure systems and applications meet customer requirements, and coordinates hardware and software installation and upgrades with appropriate IR&C, UCOP, and campus groups.
In addition, the team manages all facility-related activities that support the Data Center environment, including HVAC and UPS systems, and physical security.
