Computer Software

Service Description

UCOP supports a standardized  PC environment to control overall purchase and support costs. UCOP personnel receive a standard computing bundle, including hardware and software. A list of current standard hardware and software is available on the IT Service Hub.

Departments also may purchase software not included in the standard computing bundle. They are encouraged to consult the IT Service Desk before purchase to ensure the item can be supported.  Upon request, ITS provides a recommendation for which software will meet the business need, provides a quote, and installs the software.

How to Order

Use the IT Service Hub to request a software recommendation, a purchase quote, and/or installation; call (510) 987-0457; or email servicedesk@ucop.edu. Departments purchase nonstandard software for full price, using their normal purchasing procedures.

How to Request Support
Support is available M – F, 6:30 a.m. – 6:00 p.m. Request support through the IT Service Hub or by contacting the IT Service Desk at servicedesk@ucop.edu or (510) 987-0457.

Eligibility

The standard software is provided on all standard and nonstandard equipment. All UCOP departments may purchase nonstandard software.

Availability
24/7, except during planned outages

Cost

The standard software is included in the standard computing bundle for no additional cost. Departments purchase nonstandard software for full price since it is not included in the standard computing bundle.