Information Technology Services
ITS provides basic server support services for all UCOP servers. Servers are housed in the UCOP Data Center, a 24 x 7 secure, environmentally controlled facility that meets industry standards and complies with University policy for physical security. All UCOP servers are required to be located in the UCOP Data Center.
Server Support: ITS provides support for all UCOP servers. These servers support both departmental and systemwide applications, as well as a variety of UCOP “utility” services, including fileshares and email. The following services are available for servers that ITS maintains:
- installation, operation, and maintenance, including patches and updates
- data backup
- disaster recovery preparedness and testing
- remote access
- monitoring and alerts
- hardware salvage
How to Order or Request Support
Available support packages: M - F, 8:00 a.m. - 5:00 p.m.; or 7x24. Use the IT Staff Only section of the Service Hub or by contacting the IT Service Desk.
All UCOP departments and UC locations
24x7, except during planned outages