IT Service Hub Training

Date: May 21, 2012

To: UCOP Community
From: Shirley Bittlingmeier, Director, IT Infrastructure Services, ITS

I’d like to remind you to attend one of our two training sessions today, May 21, on using the IT Service Hub, the portal for our new ticketing system. You can join us live in 5320 Franklin or via ReadyTalk webinar.

Training Logistics

  • Date: May 21, 2012
  • Place: Franklin 5320
  • Times:
    • 11:00 a.m – noon
    • 4:00 – 5:00 p.m.
  • Webinar:
    www.readytalk.com
    Pass Code: 9870765
    Tel: 1-866-740-1260

You don't want to miss out on learning how to

  • Check the status of your open TechDesk tickets
  • Report incidents and make requests
  • Complete feedback surveys after each ticket is closed
  • Get tips about fixing common problems
  • Find up-to-date system outage news

We look forward to seeing you there.