[December 21, 2007]

Health Net

All new and continuing members of Health Net are scheduled to receive new ID cards for coverage effective 1/1/08. Due to a University processing delay, there will be a delay in all Health Net members receiving their new I.D. cards. Based on the information we have today, we expect members to begin receiving their I.D. card(s) during the first week of January 2008.

For all members except those in the Health Net Medicare COB plan, the same card will be used for medical, behavioral health, and pharmacy services. Medicare COB members will receive one ID card for medical and one for pharmacy (Part D).

Members will have access to Health Net benefits and services effective January 1, 2008, even if they have not received their card. Based on the information we have today, starting January 1, 2008, Health Net members can print a temporary I.D. card from the Health Net website. Once a Health Net member has registered online, they can print a temporary I.D. card(s) from the member home page under "Get Things Done" and "Print a Temporary I.D. Card."

As of January 2, employees and retirees can call the dedicated Health Net UC customer service line at 1-800-539-4072 for assistance with eligibility information. Additionally, on January 2, Health Net contracted providers and pharmacies can contact Health Net directly to verify eligibility either by phone or through the Health Net Provider Web Portal. Employees or their providers should call Health Net to verify eligibility.

Blue Cross

All Core Medical Plan members, as well as new members, are scheduled to receive new ID cards for coverage effective 1/1/08. The Blue Cross ID cards were released on 12/14/07 and should be received by 1/1/08.

CIGNA

All members are scheduled to receive ID cards for new coverage effective 1/1/08. CIGNA began to produce and mail ID cards on 12/19/07 with a target completion date of 12/21/07. All cards should be received by members by 1/1/08.

Kaiser

Only new Kaiser plan members are scheduled to receive ID cards for new coverage effective 1/1/08. Additionally, during the fourth week in January, all Kaiser (non-Medicare) members will receive a separate paper brochure and wallet card for use in accessing behavioral health services through United Behavioral Health (UBH). In the meantime, Kaiser members can access UBH providers by calling UBH for referral.

WHA

All new and continuing members are scheduled to receive ID cards for coverage effective 1/1/08. WHA will begin to produce ID cards on 12/21/07 with a target mail date of 12/27/07. All cards should be received by members by 1/1/08.

SHPS

Employees enrolled in HCRA for the first time should receive their spending account card during the last week of December. Those who were enrolled in 2007 and re-enrolled in HCRA for 2008 will not receive a new card; this year's spending account card will continue to be valid for 2008 expenditures.

• The information presented in these news archive articles may no longer be current. Please note the date when the article was first published.